Service Details

Integration with Any back-office ERP or CRM Application

Integration with back-office ERP (Enterprise Resource Planning) or CRM (Customer Relationship Management) applications is a crucial feature of a customer portal solution that provides an end-to-end experience.

ERP and CRM systems are software applications businesses use to manage their operations, such as customer interactions, sales, orders, invoicing, inventory, and financials. Integrating these systems with a customer portal enables your Clients to access relevant information, perform transactions, and interact with the business seamlessly and conveniently.

• The integration between the customer portal and back-office systems provides a holistic view of the customer journey, enabling you to provide a better customer experience.
• Additionally, it streamlines internal processes and reduces the risk of errors, as data is automatically synchronized between systems.
• It can also help you enhance customer satisfaction, streamline operations, and improve your bottom line.